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Content Strategy, UX Planning

Top 20 Help Center Solutions for 2020

Think your website doesn’t need support options? Think again. Every website has a user and every user could potentially need help. Plus, how a website provides that help significantly impacts the user experience. Thankfully, today’s online support options include more than a few help pages. Below are some of the top help center solutions for 2018.

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December 1, 2019

Content Strategy, UX Design

Want Better Service Quality? Start by Improving the Customer Experience

If a website or mobile app is designed to help users do something -- whether for business, pleasure or information, shouldn’t it, by definition, benefit that user? Most designers are aware of this principle; however they still struggle with utilizing it. Service quality, as a result, has become a relevant measurement of the success of a website or app. Service Quality is heavily based on the customer’s experience. The customer determines whether or not the service they received satisfied their initial expectations. Their experience will be what they base it on. If you want your customers to report better Service Quality, give them the experience they are looking for.

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April 26, 2017

Content Strategy

Determining Blog and Content Categories

If you are taking time to create blogs, articles, posts, and various website content that will drive traffic to your website, understanding content as it relates to your audience might…

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December 11, 2014

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