Articles tagged as “Customer Experience” (20)

  • New & improved page cells 💁‍♂️

    New & improved page cells 💁‍♂️

    Last month Slickplan released a major upgrade… including an improved user experience, new interface and functionality updates to our most popular tool, the Sitemap Builder. The response has been awesome…Continue reading

    May 21, 20212 min read
  • UX Researcher

    User Experience Researcher – A Job Guide

    Starting a career in the user experience (UX) research field is a decision that more and more people are making nowadays. Better understanding of what the job means and why it is important has grown substantially in the last few years. So if you’re just starting on your career path or looking for a change, this might be just the right choice for you. A position as a UX researcher comes with many benefits.Continue reading

    Feb 26, 20206 min read
  • 6 Mobile Design Trends

    6 Mobile Design Trends That Are Taking Over 2020

    It’s 2018, and this year it’s all about mobile. This should be no surprise either, as website traffic over mobile phones has increased substantially since 2016. This means every web designer should be paying attention to mobile website design trends because their users are likely using a mobile device. An optimized mobile design is not only good for the user, but it’s also good for the business.Continue reading

    Jan 02, 20208 min read
  • Digital Customer Experience

    What Does Digital Customer Experience (CX) Really Mean?

    Like it or not, most of us are online customers now. So it’s more important than ever for businesses to deliver a stellar digital customer experience (CX). But what exactly does that mean? One key issue is how your customers perceive their interaction with your business. Every single message, link click, phone call and other connection counts. Digital customer experience isn’t just about customer service; it’s everything.Continue reading

    Oct 02, 201912 min read
  • Social Media Calendar

    Creating a Social Media Calendar, the Easy Way

    Have you thought about building a social media calendar, but didn’t because you thought it would be too much work? Not only is that a bad idea, but it’s also simply not true. Creating a social media calendar doesn’t have to be hard, especially when you start with a template.Continue reading

    Jul 03, 20198 min read
  • heatmap blog

    5 Heatmapping Apps That Improve UX and Increase Conversions

    Have you ever walked through a department store and wondered why in the world they organized it the way they did? You become frustrated because what you thought was going to be a 15-minute in-and-out trip turned into a 45-minute scavenger hunt for your grocery list. This is what happens when you don’t take user experience into account, and it happens within physical stores but also on the web, all the time.Continue reading

    Jun 05, 20198 min read
  • Brand Story Blog

    Creating (and Protecting) Your Brand Story

    A brand is a powerful asset for any business, and your website is just one piece of the story. Even with the best design, factors outside of your control, such as user reviews, social media, and even other employees can quickly derail even the best branding strategy. This article will explain how to not only create a website that supports a brand story but also how to ensure that the story remains Continue reading

    Oct 10, 20188 min read
  • Audience IA Blog

    Audience Language Should Guide Your Information Architecture

    When you’re tackling a new website built or redesign, and it’s time to think about your site’s navigation and information architecture, keep your audience language, literacy, and understanding in top of mind.Continue reading

    Sep 26, 20186 min read
  • User-First Generations

    What Different Generations Need From User-First Design

    Website design should always start with an understanding of your target user. But besides your personas and their goals or aspirations, what does their age or generation say about how they use the web? These tips can help you design your user-first web experience for children, teens, adults, and seniors.Continue reading

    Aug 22, 201810 min read
  • Empathy Map

    How Empathy Maps Can Revitalize Your UX

    Is your website failing to impress your users? If so, it might be time to focus on improving your user experience. Typically, that means user research in the form of usability testing, focus groups, and direct-request feedback. But sometimes, that just isn’t enough. While there are many ways to learn about your user, communicating what you’ve learned to everyone on your team can be more of a challenge.Continue reading

    Aug 15, 20188 min read