Regardless of what type of website you’re building—you want it to be successful. One of the best ways to achieve this is to shift your focus to a user centered design. After all, happy and engaged users translate into lower bounce rates, more time on site, and increased page views. When planning your website, it is important to think about how your users will interact with your pages and content. It is important to identify user entry points, goals, and all the steps in between.
Planning user flow in advance guides your overall website building process. Once you have a high level understanding of what the user will be doing on your website, deciding on what content to create and where to place it becomes a much simpler task. This process also helps with team planning, by first aligning the stakeholders. While it will take some extra time to initially craft your user flow, think of the time and money you will save when you reduce revisions, excess pages, or unneeded content.
Simply stated, user flow describes how a user will move through a website or an app. User flows are typically designed in the form of a flow diagram—a visual representation that shows the various website locations your users will visit along a particular path, from entry point to goal. It is important to understand that even simple websites may offer multiple paths that users may follow to reach their goals.You may find it helpful to create multiple flow diagrams for each user type or persona rather than try to include everything in one diagram or one path.
Interested in learning more about user flow trends on best practices? Check out our User Flow Blog
It is important to understand how user flows fit into the big picture of website planning. User flows are most helpful in the early planning phase for a new website or a website redesign. A user flow diagram can be very helpful in documenting the steps needed for a user to reach their goals. In effect, this process identifies which pages you will need to create and how to arrange them.
User flows are essential for diagnosing improvements in an existing system. By recognizing key goals and the paths users take on your site to accomplish these goals, you may identify flows that are not as optimal as they could be. Look for ways in which you can reduce the number of steps it takes to reach a particular goal or reduce any content that may not be relevant to the user. You may find opportunities to lead different types of users on a particular user flow path, increasing the chances to offer them targeted and relevant content or activities.
The term “flow” was coined by psychologist Mihály Csíkszentmihályi to describe a “feeling of energized focus, full involvement, and enjoyment in the process of the activity.” Creating user flow diagrams should be about more than just the diagram or the website itself. A website that has good user flow is one that does not interrupt the user’s mental thought processes as they navigate through it. When you clearly understand your user’s goal before you create a user flow, you avoid added distractions or unnecessary clicks in a user’s path.
When you shorten user paths on your website and remove irrelevant content, you must also use care not to fast-track your users to the end goals too quickly. This is particularly important for conversion funnels. Your goal is to get the user to buy your product, sign up for a service, or join a mailing list. The user’s goal is generally to learn more about you, buy into a product or idea, research alternatives, decide whether to buy a product, or take an action. If you understand each point in between the entry points and the end goals are key to getting them closer to make a decision or take an action. When you force a user decision or action too soon, you risk a premature exit by the user from your site.
A good user flow diagram can quickly and easily be diagrammed and shared. The tasks that lead to a well-designed user flow are meant to be nimble and freeing. Crafting optimum user flow offers a top down approach to designing exceptional user experience and user interface. The user flow diagram is the foundation in which you should be able to filter information for your Information Architecture (IA), Interaction Design, and User Interface (UI). User experience is ultimately a sum of many parts; however identifying potential pain points, gaps, or dead-ends in your user flow is a good first step that will go a long way toward ensuring good User Experience.
The wireframes represent the skeletal model of the design -- often with placeholders for copy, images, and calls to action sketched on the page. However,user flow need both wireframes and flowcharts to show how the user is expected to travel through the app or website.
This is just one example of how user flow tools can represent UX, but ideally, user flow should capture any major transaction or conversion on your site, so you and your team can appropriately plan the design and experience.
When drawing user flow, you can use numbers or arrows to represent the stages of a user’s engagement in each wireframe. These represent how the user should travel the website UX.
Drawing a wireframe starts with collaboration, often between designers, digital marketers, and content experts. These professionals plan for various situations, including how users find the site or app, what they read, what they see, and how it lays the foundation in the design itself, which is essential to the UX.
But when user flow diagrams enter the process, the wireframes and user path or journey intersect. Before a designer plans a user flow, it’s essential to know:
User flow that does not outline purpose, conversions, and true user needs are doing a disservice to your design process. Other pitfalls of user flows can include:
As you answer these questions and build your wireframes, you can start your user flow. Slickplan Diagrams can help your team collaborate and build detailed, useful user flow diagrams for your team.
User flow is part of the design planning and development process: It’s a way to capture the most favorable journey and experience that users will have with the design and conversion points or calls to action. It’s not visible to the end users, since it’s part of the planning and “blueprint” process of the website.
Nevertheless, if you build your site or app the way you outlined in your user flow plan, the user experience can be easily tracked with UX specific data and analytics. Utilizing and understanding user flow metrics is crucial towards building a successful site. It’s impossible to predict all possible user behaviors in the site planning stage so to track your user flow success once your site or app is live, consider using:
If you have a user flow in place and you’ve gotten useful data from tracking, learn how you can fix any gaps to improve your user flow and create a better user experience for your visitors.